Duplicated FuturePay Agreements

We have reported duplicated FuturePay agreements – acquired by Lloyds to Worldpay following a number of reports over the weekend and are currently awaiting their second-line support to come back to us with more details. We apologise for any inconvenience and will keep you updated as soon as we hear back. 

Update 2018-09-25 – A refund on every duplicate payment has been authorised. All refunds are now completed and are made to the card that was used for the transaction.  Again we apologise for any inconvenience caused.