Tweet Customer service is an incredibly important part of making your business a success. Regardless of which field of business you are in and whether you are part of a large international company or are self-employed, there are certain (incredibly simple) customer service skills that you need to master. Below we have included a list […]
TweetYou may have already heard of 10to8 and are possibly already using it, however, if you have not then we would like to introduce you to the software that will make taking on-line bookings and reservations as well as managing your bookings a breeze.
Tweet Margins are so important to make your business a success. Have prices too high and scare off customers, or price too low and be swamped but not profitable. The tough decisions are the ones that will identify you as a leader and business person. Being hard on yourself and the business, often a passion […]
Tweet We’re on part four of the brand audit today, putting our attention on the functionality side of your business. In this section, we’re going to analyse your website for how it works, how it mirrors your goals and how the experience affects client relationships. Ensuring the functionality of your website shows your customer base that […]
TweetAcquiring clients is a key task to master. Not all customers are hard won or expensively marketed to. Some will walk right through your door, know exactly what they want and be prepared to meet a reasonable cost without too much negotiation. Happy days! First impressions count. Much is riding on that very first customer interaction. […]