Posted on September 12, 2018 byunder
We understand that a number of you have received a refund email from Worldpay. We would like to apologise for the confusion. After much investigation, we have just been informed by Lloyds that all transactions on the 8 September were processed on the 8 and 9 of September. They corrected this by running a refund on all transactions made on the 8 September which would have triggered the email that you may have received from Worldpay.
We have been assured by the bank that the error has been rectified, however, I would advise anyone to check their statement against their sales history/past payment invoices to make sure that they have been only charged once.
We apologise for any inconvenience that this has caused.